I recently booked some tickets on Thomas Cook's low-cost airline.
Now, we all know 'low-cost' is a misprint, it should read 'thieving bastard'. So I thought I should alert you to the dangers I discovered while enjoying this transaction:
First, I did not read the terms and conditions thoroughly enough. Worse, I was not sufficiently attentive to note that there was no mention of hold baggage during the several pages of guff I had to wade through to complete the transaction. So it was only after my credit card had been debited that a little message appeared telling me I could add hold baggage to my trip - for £16 a time! That, you may know, is even more that Ryan Air charges!!! And could, of course, make the whole experience more costly than the BA alternative. Well, not really, but you get my drift.
Second, I made a small error on one of the pages. I was immediately sent back to correct same. Helpfully, TC highlighted the bit I had got wrong. Unhelpfully, it did not highlight the bit where it had changed my 'no insurance thank you' instruction back to the default 'yes please, let me purchase your ridiculously overpriced insurance'. Again, this did not become clear until after the transaction was completed. FORTUNATELY, being insurance, they have to let you have an option to cancel and this comes in an email a couple of days later. Don't overlook it when it arrives!
So far, that seems to be it and all will now proceed smoothly. Sadly, I am stuck with having to pay 2X£16 for our suitcases; let that be a lesson to me - read all the small print first!
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