I recently bought a ticket online - £125.78. I subsequently received an email confirming my payment together with a breakdown of charges. No matter how I added these charges up, I could not get them to equal £125.78.
So I phoned customer support. Four times. Didn't get through once.
So I emailed customer relations. Received an acknowledgement with impressive speed. Then received another email:
Thank you very much for contacting us.
To be sure you have an answer from us as swiftly as possible, I would be grateful if you will speak to our customer support team. They deal with all pre-travel enquiries and they'll be happy to give you individual assistance.
@*$$£!!!
