So I ordered a shirt - quite excited; selected contrast fabric in collar and cuffs, specified collar shape, pocket shape etc etc. At £30+ it still seemed a bargain. Completely wrong shirt arrived - looked like basic £17.99 (which the enclosed invoice confirmed!) with collar way too small. I complained (nicely) and got a reply that said shirt was right but invoice wrong and £30+ invoice enclosed! Pointed out this not so - reply said yes it is, look at your order history. I tried but my account was blank apart from my address details. Emailed this fact and they replied saying sorry - technical problems check again. I did. Apart from the fact that my account, previously blank, now contains some very sparse (and new to me) order details, it also specifies the size to be 'SML' which looks very much like three sizes to me!
And now they are ignoring my emails!
Why do they imagine I would complain if I had got what I ordered? I would have bought another half-dozen! I think I am probably banging my head against a brick wall but I just wanted to warn everyone about the problems I have had.
And incidentally, the problems many others have had - see http://forums.moneysavingexpert.com/showthread.php?t=2721767 for pages of complaints
