A few short weeks ago I upgraded my mobile phone - to a smartphone! Or smartarse phone as it seems to be cleverer than me. ("Not difficult." I can hear my lovely wife, Kate, remark.)
One of the great 'apps' that my new phone has is a FREE satnav. Called Co-Pilot, it is excellent.
One of the not-so-great accessories was the in-car charger. It did not fit my phone. Since said Co-Pilot is a bit heavy on battery power, I really need a charger that works. I called T and sweetly explained there had been a tiny error. I refrained from suggesting their staff were anything other than intelligent, diligent human beings and was rewarded with the suggestion that I nip into my local T shop and exchange the charger for one that did fit.
Still in sweet mode, I popped over to Reading (not my favourite place to visit at the best of times) and headed for the local outlet. Sadly, they had apparently never stocked my particular phone and therefore had no suitable chargers. They very kindly phoned somewhere (HQ? The warehouse? Who knows?) and arranged for the correct item to be despatched forthwith. They also offered to let me keep the charger I had taken in. Since it was of no conceivable use to me, I left it with them to dispose of as they saw fit.
Around 10 days later I became tired of waiting and phoned T again. The 'customer service' centre is, of course, located in a distant land whose inhabitants speak English with heavy accents. And why should they not? They have at least gone to the trouble of learning English which is more than I can claim with regard to their native tongue. However, it does tend to make any but the simplest of exchanges somewhat tricky.
Eventually though, the lady I was speaking with confirmed that a replacement would shortly be on its way. She even phoned back a short time later to ask a question I cannot remember and again confirmed that my charger would be with me in 5 to 7 days.
That also was around 10 days ago so now I am seriously pissed off. And am about to phone T yet again.
10 minutes later
Well, I called and explained my predicament. There was a baffled silence from the nice man (actually, it may not have been baffled at all; maybe he was just hoping I would lose interest and ring off). Then I was asked to hold on. I did. Nice man came back and thanked me for waiting. He explained that his PC had decided to go AWOL and he would have to restart it; could he call me back in 15 to 20 minutes?
1 hour later
Strange - he hasn't called back. I hope he's okay. BECAUSE I AM BLOODY WELL NOT!