Woolley Edge Services
Services? Services? They wouldn't know the meaning of the word service if it bit them on the arse. Moto services you are a disgrace. I will never, ever use you again. I would rather run out of petrol on the side of the motorway or wet my pants, than go into any of your service stations ever again.
I've just had an £80 parking fine from Woolley Edge services northbound on the M1 just south of Leeds. Even though I was sat in the car!! How can you be given a parking fine if you are sat in the car? That's not parked is it? That's sitting, drinking coffee and using the services. The Moto muppets need to have a good look at themselves if this is how they are going to treat motorists. I don't think Moto would do much business if it wasn't for motorists. I don't fully understand their business, but I think from a layman's point of view it pretty much relies on people with cars. So it's probably not a good idea to piss them off. Particularly not motorists with widely read blogs that are incensed with their attitute and keep saying Moto and crap services in the same sentence.
Right. Calm down Jeremy. Breathe and tell the readers what happened.
I was on my way to speak at an event in dirty Leeds and pulled in for a wee, a coffee and a use of their free wireless. They have photographic evidence apparently of my car parked there for three hours. Their cameras clearly haven't noted that I'm sat in the car, making full use of my steering wheel mounted portable desk. I'm actually shuffling the slides on my powerpoint presentation and adding a few topical ones.
I speak a lot at events. I talk about how to create a good impression and generate publicity to audiences of business professionals. I also show how bad publicity can be disastrous. Like many in the media training game I quote the famous Ratners example. However I think Gerald is going to be getting a break for a while, as Moto will be headlining the rest of my talks for this year. At least they will unless I get an apology and pronto.
So here's the deal Moto.
You were prepared to take my money for the Costa coffee. You were prepared to accept my urine sample too. But now you are really taking the piss.
Eighty pounds fine for someone who is sat in his car using your free wireless.
If you think that is fair, then go ahead. I will mention your service standards at every talk I give for the rest of the year. And I talk a lot.
You have offered me a reduced fine of fifty pounds if I pay by August 9th.
I have an alternative offer for you. If you tear up my fine I will not contact Watchdog, Top Gear, the Daily Telegraph, The Guardian, The Daily Mail, The Times and twenty other consumer contacts I have in my address book, to tell them about this latest form of highway robbery.
Parking charge notice no. 0432100721003
And I will not blog about your crap, crap, crap service at your crap, crap, crap service station at regular intervals between now and Christmas.
You decide.
But hey, for you to find out about this blog, you would have to have some social media department, which would suggest some kind of interest in customer satisfaction. And it's quite obvious that you don't care one bit about your customers.
So I guess I am going to end up paying the late rate fine of eighty pounds and you are going to get a bucketload of bad publicity.
At some point someone high up in your firm is going to wish this blog was spotted a bit earlier, but hey I guess you are all too busy glued to your poxy parking cameras, trying to make a few bucks out of some long suffering motorist who is just trying to earn a living.
At least highway robbers like Dick Turpin had the decency to wear a mask.
Jeremy Nicholas, London, UK
(If you are interested in customer service please feel free to repost this article in full or in part on your own blog or website. All I ask is that you credit me and put a link back to my site- many thanks Jem)
Thanks, Jeremy - and here's the link: http://mrmoonhasleftthestadium.blogspot.com/